Frequently Asked Questions

FAQs for Providers

The use of telemedicine solutions is growing increasingly common in the U.S. In 2018, there were seven million patient encounters using these solutions (Source: Statista). By 2026, the global telemedicine market size will surpass $175 Bn (Source: Global Market Insights). The American Hospital Association (AHA) says 76% of U.S. hospitals use telemedicine to serve patients.
ZEBOC is a free, user-friendly, and secure telemedicine solution that provides remote care capabilities to healthcare providers like doctors, community clinics, and hospitals, enabling them to reach patients anywhere.
Some of the salient features of ZEBOC are as follows:

1) Appointment Widget: It allows your patients to schedule appointments directly through your website. You don't need to rely on the ZEBOC website.

2) Comprehensive Dashboard: You can manage teleconsulting, appointments, and payments from a simple, single dashboard.

3) Virtual Waiting Room: After your patient checks in to ZEBOC, they will be placed in a virtual waiting room. You can view the patient queue, the time since each patient is waiting, and the type of appointment they've booked (instant or regular). You can also chat with them.

4) Automated Speech-to-Text Transcription: You can use speech-to-text capability with a minimal correction as a transcript to be submitted in your EHR.

5) Web-Based Teleconsulting: With ZEBOC, teleconsulting is completely web-based and there is no need to download any software or app. It can be done in a hassle-free way from any device (desktop, laptop, mobile or tablet).

6) One-Click Consultation: Your patients can teleconsult with you by just clicking on the link sent by you.
ZEBOC is developed with the idea to eliminate cost as the barrier in providing and receiving quality health care. That’s why ZEBOC is absolutely free for all. Everyone is a premium user, with no restrictions.
ZEBOC is a secure telemedicine software, which operates in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Healtcare providers are charged only when patients pay the fee online (i.e. charge is less than 1% of the fee paid by patients using Stripe payment gateway).
Healthcare providers from all medical specialties, such as Cardiology, Psychiatry, Paediatrics, Dermatology, Endocrinology, Gastroenterology, Hematology, Neurology, etc., can effectively consult patients using a free, simple, and secure telemedicine solution like ZEBOC.
ZEBOC offers a simple and secure telemedicine platform to connect with patients and provide a range of medical treatments. Some of these treatments include mental illness / behavioral health, hypertension, gastrointestinal issues, cold and flu, sore throat, pink eye, sprains and strains, skin conditions, sport injuries, arthritic pain, insect bites, diarrhea etc.
ZEBOC doesn't require any kind of extensive set-up or dedicated equipment. It just needs a PC / tablet / smart phone (with a webcam and microphone) and internet connection. Due to ZEBOC's minimal set-up, providers can start teleconsultation in a matter of seconds.
ZEBOC operates at low bandwidth levels; however, the greater is your internet speed, the greater the overall experience.
We recommend: Ping: 25, Download: 3Mbps/sec, Upload: 3Mbps/sec.
> On Windows PC’s, Chrome is the preferred browser although Firefox will work. It is not advisable to use Internet Explorer with ZEBOC.
> On Mac PC's and iOS mobile devices, Safari is the preferred browser.
> On Android mobile devices, use the default browser, Google chrome.
Signing up for a ZEBOC account is a quick and easy process online:

Step 1. Visit https://www.zeboc.com/. Click on the "For Providers" link located either in the header area or footer area of ZEBOC's page.
You can also click the ""Free For Life!"" button. You will be redirected to the Provider's login page.

Step 2: Click on the "Sign Up" button located at the bottom-right corner. You will be redirected to the Provider's registeration page.

Step 3: Submit your basic details and hit the "Register" button.

That's it! You are now registered for ZEBOC.
After you invite your patient and they check in to ZEBOC, they will appear in your waiting room tab. Just click on the patient you want to attend (in the queue) to start the video call.
Yes, you can collect credit card payments from your patients either before or after session.
ZEBOC is integrated seamlessly with one of the leading payment platforms called Stripe. In order to receive payments from your patients, you need to set up a Stripe Account. To find out more about Stripe, please visit www.stripe.com.
Yes, you can book appointments using ZEBOC's appointment calendar.
ZEBOC provides a feature called "Virtual Waiting Room". With this, you can view the patient queue, the time since each patient is waiting, and the type of appointment they've booked (instant or regular). You can also chat with them.
With ZEBOC, it is possible for you to automate the process of patient check-in. You can send an invite that takes your patient directly to the waiting room with their name already applied.

FAQs for Patients

You can use ZEBOC on any device that has a webcam, microphone and the capability to access an updated version of Chrome, Firefox or Safari. You don't need to download or install any software or plugins.
No, to meet with your provider on ZEBOC, you just need to click on the personalized link (url) shared by your provider via email or SMS on a device with a webcam, microphone and internet access. That link is supported on web browsers such as Chrome, Firefox and Safari.
However, ZEBOC does offer you an option to create patient account and invite your providers.
Creating an account on ZEBOC is easy! Just click on the “For Patients” tab on the main menu on Zeboc.com. Now register yourself by providing your details including your name, email and mobile number. Congratulations! Now you have a ZEBOC account; enjoy Care Anywhere.
Yes, we designed the entire workflow of ZEBOC with HIPAA-compliance in mind. We ensured that there is no compromise when it comes to your privacy and security.
Yes, ZEBOC is free for you to use. You have to pay the cost of your appointment which would be decided between you and your provider.
Use headphones and check if it is properly connected to your device. Make sure your background noise is minimum and you have a decent internet connection.
Restart your device before your call. Close other applications, including other browser tabs if you're not getting the quality you want.
Yes, ZEBOC offers an easy and secure payments feature to ensure a hassle-free telemedicine experience. You can pay the cost of your appointment to your provider using credit cards before or after the teleconsultation (as decided by your provider).
We verify doctors by using their National Provider Ids. A green border around the provider means that we've checked his NPI against the national provider database.